Contact information
Last Updated: July 20, 2026
Welcome to VaseMuse
Thank you for visiting VaseMuse.
We truly appreciate your interest in our carefully curated collection of minimalist vases, hydroponic glass planters, decorative home accents, and timeless interior décor inspired by the harmony of Japandi design.
Creating a peaceful home is about more than selecting beautiful objects—it is about creating spaces that inspire calm, comfort, and meaningful everyday moments. We believe customer service should reflect these same values.
Whether you have a question before placing an order, need assistance after delivery, or simply want help choosing the perfect decorative piece, our team is always happy to assist you.
Our Customer Care Philosophy
At VaseMuse, customer support is not simply a department—it is an extension of our design philosophy.
Just as every vase is selected with intention, every customer inquiry is handled with patience, professionalism, and genuine care.
We understand that purchasing home décor online sometimes comes with questions.
Perhaps you're wondering whether a vase is suitable for fresh flowers.
Maybe you'd like advice on hydroponic arrangements.
Perhaps you're decorating a new home and need styling suggestions.
Or maybe you simply want an update regarding your order.
Whatever your reason for contacting us, we're here to help.
Our goal is to provide clear communication, thoughtful solutions, and a shopping experience that feels as calm and enjoyable as the interiors our products are designed to complement.
Contact Details
Customer Support Email
Email is the fastest and most efficient way to contact us.
We recommend including as much information as possible so we can assist you quickly.
Telephone Support
(289) 788-5204
If you prefer speaking directly with our team, you are welcome to contact us during our customer support hours.
If we are unavailable at the time of your call, please leave a voicemail including:
- Your name
- Order number (if available)
- Phone number
- Brief description of your inquiry
We will return your call as soon as possible.
Business Address
VaseMuse
1252 Rue d'Érié
Québec, QC G3J 0E9
Canada
Please note that this address is intended primarily for business correspondence and authorized returns.
To ensure efficient processing, do not send returns, exchanges, or warranty claims to this address without first receiving written instructions from our Customer Support Team.
Unauthorized returns may experience delays or may not be processed correctly.
Customer Support Hours
Our customer support team is available throughout the business week.
Typical response schedule:
Monday – Friday
9:00 AM – 6:00 PM
(Eastern Time)
Weekend and public holiday inquiries are welcome and will be answered as soon as our office reopens.
During seasonal promotions or holidays, response times may be slightly longer than usual.
Response Time
We understand that timely communication is important.
Our typical response times are:
General questions
Within 24–48 business hours
Order inquiries
Usually within 1 business day
Shipping questions
Normally within 24 business hours
Return requests
Usually within 1–3 business days
Damaged product reports
Priority review as quickly as possible
We answer every message individually rather than sending automated responses whenever practical.
Before Contacting Us
To help us resolve your inquiry efficiently, please include the following information whenever applicable.
For existing orders:
- Full name
- Order number
- Email address used for purchase
For shipping inquiries:
- Tracking number
- Delivery country
- Shipping address
For damaged products:
- Clear photographs
- Pictures of packaging
- Shipping label
- Description of the issue
For return requests:
- Product name
- Reason for return
- Order number
Providing complete information allows us to resolve most requests much faster.
Questions We Can Help With
Our team is happy to assist with a wide variety of topics, including:
Product recommendations
Interior styling advice
Product dimensions
Material information
Hydroponic vase guidance
Flower arrangement suggestions
Order confirmation
Shipping updates
Delivery tracking
Address corrections
Returns
Refund requests
Replacement products
Damaged shipments
Warranty-related concerns
Gift purchases
Bulk orders
General feedback
Website assistance
Payment questions
Promotional information
Collection recommendations
We believe every question deserves a thoughtful answer.
Product Styling Assistance
Not sure which vase best fits your home?
Our customer support team can help you choose products based on your space and decorating style.
Whether your home features:
Minimalist interiors
Japandi spaces
Scandinavian décor
Modern apartments
Contemporary homes
Natural wood interiors
Warm neutral palettes
Luxury minimalist styling
Office decoration
Restaurant decoration
Coffee shop styling
Boutique displays
Wedding decoration
we're happy to recommend products that complement your vision.
Order Support
If you've already placed an order, we can assist with:
Order confirmation
Processing updates
Shipping status
Tracking assistance
Delivery questions
Product availability
Address corrections (before shipment)
Cancellation requests (when possible)
Replacement requests
Return instructions
Refund status
Every order is handled with care, and we'll always do our best to keep you informed throughout the process.
Damaged Deliveries
Although we carefully package every shipment, fragile items such as decorative glass vases may occasionally experience damage during transportation.
If your order arrives damaged, please contact us as soon as possible.
Include:
Your order number
Photos of the damaged product
Photos of the packaging
Photos of the shipping label
Description of the issue
Our support team will review your request promptly and work toward an appropriate solution, which may include a replacement or refund in accordance with our Return & Refund Policy.
Suggestions and Feedback
We welcome your ideas.
Customer feedback helps us improve our collections, services, and shopping experience.
Whether you'd like to recommend a new product, suggest improvements to our website, or simply share your decorating experience, we'd love to hear from you.
Many of our improvements begin with customer suggestions.
Business Partnerships
If you are interested in working with VaseMuse regarding:
Interior design projects
Hospitality decoration
Wholesale opportunities
Retail partnerships
Photography collaborations
Content creation
Brand partnerships
Media inquiries
Corporate gifting
please contact us via email with details about your proposal.
Our team reviews partnership requests individually.
Privacy and Security
Your privacy is important to us.
When you contact VaseMuse, the information you provide is used only for purposes such as:
Responding to your inquiry
Processing your order
Providing customer support
Managing returns
Improving our services
Complying with legal obligations
We never ask customers to send sensitive payment information through email.
If you receive suspicious communications claiming to represent VaseMuse, please contact us immediately.
Our Commitment
Every interaction with VaseMuse is guided by the same principles that inspire our Japandi collections:
Simplicity
Honesty
Respect
Quality
Reliability
Thoughtful service
We understand that home décor is personal.
The vase you choose may become the centerpiece of your dining table, brighten your office, celebrate a special occasion, or simply bring a little more peace into your everyday routine.
That's why every customer matters.
Every message matters.
Every order matters.
Stay Connected
We continue expanding our collection with carefully selected decorative pieces inspired by timeless interiors, natural materials, and quiet elegance.
Whether you're furnishing a new home, refreshing a favorite room, or searching for the perfect gift, we're honored to be part of your journey.
Thank you for choosing VaseMuse.
We look forward to helping you create spaces filled with warmth, balance, and timeless beauty.
Contact Summary
VaseMuse
Business Address
1252 Rue d'Érié
Québec, QC G3J 0E9
Canada
Phone
(289) 788-5204
Customer Support
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
We look forward to assisting you and providing the exceptional service that every VaseMuse customer deserves.