Terms of service
Last Updated: July 20, 2026
Welcome to VaseMuse. These Terms of Service ("Terms") govern your access to and use of VaseMuse.store, including all products, services, content, features, and functionality offered through our website.
Throughout these Terms, the words "VaseMuse," "we," "our," and "us" refer to VaseMuse, while "you," "your," and "customer" refer to any person who accesses or uses our website or purchases products from us.
By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
If you do not agree with these Terms, please discontinue use of our website.
1. About VaseMuse
VaseMuse is an online retailer specializing in thoughtfully curated decorative vases, hydroponic planters, minimalist home décor, and related interior accessories inspired by timeless Japandi aesthetics.
Our mission is to provide elegant decorative products that combine simplicity, functionality, and modern design while delivering a safe and enjoyable online shopping experience.
2. Eligibility
By using our website, you represent that:
- You are at least the age of majority in your jurisdiction.
- You have the legal authority to enter into binding agreements.
- Any information you submit is truthful and accurate.
- You will use the website only for lawful purposes.
If you are purchasing on behalf of a business or organization, you confirm that you are authorized to bind that entity to these Terms.
3. Website Use
You agree to use VaseMuse.store responsibly.
You may not:
- Violate any applicable law or regulation.
- Use false identities or misleading information.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with website functionality.
- Collect customer information without authorization.
- Use automated tools to scrape website content.
- Reproduce or exploit website content for commercial purposes without written permission.
Any misuse may result in suspension or permanent restriction of access.
4. Product Information
We strive to ensure all product descriptions, photographs, measurements, colors, and specifications are accurate.
However:
- Colors may vary depending on monitor settings.
- Handmade or decorative items may contain slight variations.
- Product dimensions may vary slightly due to manual measurement.
- Wood grain, glass texture, bubbles, or finish differences may naturally occur.
These differences do not necessarily constitute manufacturing defects.
5. Product Availability
All products are subject to availability.
Inventory displayed on the website may change without notice.
We reserve the right to:
- Limit purchase quantities
- Discontinue products
- Introduce new products
- Modify collections
- Refuse unusually large orders intended for resale
Orders are not guaranteed until successfully processed.
6. Pricing
All prices displayed on VaseMuse.store are shown in the applicable currency selected by the customer.
Prices may change at any time without prior notice.
Price changes do not affect orders that have already been accepted.
Despite our efforts, occasional pricing errors may occur.
If an obvious pricing error is discovered after an order has been placed, we reserve the right to:
- Cancel the order
- Contact the customer
- Offer the opportunity to purchase at the correct price
- Issue a full refund if payment has already been collected
7. Payments
We accept secure payment methods available through Shopify.
Orders will only begin processing after successful payment authorization.
If payment cannot be authorized, your order may be delayed or cancelled.
We do not store complete payment card information on our servers.
8. Order Acceptance
Receiving an order confirmation email does not necessarily mean your order has been accepted.
We reserve the right to refuse or cancel orders due to:
- Pricing errors
- Inventory shortages
- Payment verification issues
- Suspected fraud
- Shipping restrictions
- Duplicate transactions
- Technical errors
If payment has already been collected, any cancelled order will receive an appropriate refund.
9. Shipping
Shipping procedures are governed by our Shipping Policy.
Estimated delivery times are estimates only.
Unexpected delays may occur because of:
- Customs inspections
- Weather
- Carrier disruptions
- Public holidays
- Natural disasters
- Force majeure events
VaseMuse cannot guarantee exact delivery dates.
10. Risk of Loss
Ownership and risk of loss generally transfer to the customer upon delivery to the shipping address provided during checkout.
Customers are responsible for ensuring the delivery address is accurate.
11. Returns and Refunds
Returns are governed by our Return & Refund Policy.
Eligible products may generally be returned within:
30 days after delivery
subject to the conditions described in our Return Policy.
Refund approval depends upon product inspection.
12. Product Care
Customers are responsible for using products safely and appropriately.
Decorative vases should:
- Be placed on stable surfaces.
- Be handled carefully.
- Be kept away from excessive force.
- Not be exposed to sudden extreme temperature changes unless specifically designed for such use.
Improper handling may damage glass products.
13. Decorative Use
Unless specifically stated otherwise, VaseMuse products are intended primarily for decorative purposes.
Customers should always follow safe practices when using products with:
- Water
- Candles
- Plants
- Glass
- Decorative stones
- Lighting
14. Intellectual Property
All website content remains the property of VaseMuse or its licensors.
This includes:
- Logos
- Branding
- Product photography
- Graphics
- Website design
- Text
- Product descriptions
- Icons
- Illustrations
- Layout
- Visual identity
No content may be copied, reproduced, distributed, modified, or commercially used without prior written permission.
15. Customer Accounts
If customer accounts are available, you agree to:
- Maintain accurate information.
- Protect your login credentials.
- Notify us of unauthorized account activity.
- Accept responsibility for activity occurring under your account.
We reserve the right to suspend accounts involved in suspicious activity.
16. Reviews
Customers may submit reviews regarding purchased products.
Reviews must:
- Be truthful.
- Reflect genuine experiences.
- Avoid offensive language.
- Avoid illegal content.
- Avoid misleading statements.
We reserve the right to remove reviews that violate these guidelines.
17. Promotional Offers
From time to time we may offer:
- Discounts
- Coupons
- Promotional campaigns
- Seasonal offers
- Bundle pricing
- Free gifts
Promotions may contain:
- Expiration dates
- Eligibility requirements
- Quantity limits
- Geographic restrictions
Offers cannot generally be combined unless specifically stated.
18. Third-Party Services
Our website may integrate third-party services including:
- Shopify
- Payment processors
- Shipping carriers
- Analytics providers
- Marketing tools
Their services remain governed by their own policies and terms.
19. External Links
Our website may contain links to external websites.
We do not control third-party websites and are not responsible for:
- Their content
- Their security
- Their privacy practices
- Their products
- Their services
Accessing external websites is at your own discretion.
20. Limitation of Liability
To the fullest extent permitted by applicable law, VaseMuse shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from:
- Website interruption
- Delayed delivery
- Product misuse
- Lost profits
- Loss of business
- Loss of data
- Third-party actions
- Technical failures
Where liability cannot legally be excluded, our liability shall be limited to the amount paid for the applicable product.
Nothing in these Terms excludes liability that cannot legally be limited under applicable law.
21. Disclaimer
The website and all products are provided on an "as available" and "as is" basis.
While we make reasonable efforts to maintain accurate information, we cannot guarantee:
- Continuous website availability
- Error-free operation
- Complete accuracy of every description
- Uninterrupted access
Customers use the website at their own discretion.
22. Force Majeure
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Floods
- Fires
- Earthquakes
- War
- Government actions
- Labor disputes
- Supply shortages
- Transportation disruptions
- Internet failures
- Cybersecurity incidents
Performance obligations may be suspended while such events continue.
23. Indemnification
You agree to indemnify and hold harmless VaseMuse, its owners, employees, affiliates, contractors, suppliers, and partners from claims, damages, losses, liabilities, costs, and legal expenses arising from:
- Your misuse of the website
- Your breach of these Terms
- Your violation of applicable laws
- Your infringement of third-party rights
24. Privacy
Your use of VaseMuse.store is also governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be collected, processed, and stored for purposes including:
- Order fulfillment
- Customer service
- Payment processing
- Fraud prevention
- Website improvement
- Marketing communications where permitted by law or with your consent
25. Governing Law
These Terms shall be interpreted in accordance with the applicable laws governing the operation of VaseMuse, without regard to conflict of law principles.
Nothing in these Terms limits any mandatory consumer rights available under applicable local legislation.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.
27. Entire Agreement
These Terms, together with our published policies, constitute the complete agreement between you and VaseMuse concerning your use of the website and purchases made through it.
They supersede prior communications relating to the same subject matter.
28. Changes to These Terms
We may revise these Terms from time to time.
Updated versions will be published on VaseMuse.store with a revised "Last Updated" date.
Continued use of the website after updates become effective constitutes acceptance of the revised Terms.
29. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
VaseMuse
Business Address
1252 Rue d'Érié
Québec, QC G3J 0E9
Canada
Phone
(289) 788-5204
Our team is committed to providing a transparent, respectful, and dependable shopping experience inspired by the timeless principles of Japandi living—simplicity, balance, and thoughtful craftsmanship.