Shipping policy
Last Updated: July 20, 2026
Welcome to VaseMuse. We believe that receiving a thoughtfully selected object for your home should feel as calm and considered as choosing it. Our Shipping Policy explains how orders placed through VaseMuse.store are processed, packaged, dispatched, tracked, and delivered.
This policy applies to all eligible purchases made through our online store. By placing an order with VaseMuse, you agree to the shipping terms described below, together with our Terms of Service, Return & Refund Policy, Privacy Policy, and other policies displayed on our website.
Shopify allows merchants to publish a dedicated Shipping Policy through the store’s policy settings so customers can review delivery information before purchasing.
1. Shipping Overview
VaseMuse currently offers:
Free standard shipping worldwide
Estimated delivery time of 7–10 business days after dispatch
No minimum purchase amount is required to qualify for free standard shipping unless a specific promotion, product page, or checkout notice states otherwise.
Delivery estimates are provided in good faith based on normal carrier operations. They are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier network, customs processing, weather, seasonal demand, public holidays, and circumstances outside our reasonable control.
Our goal is to deliver every order safely, efficiently, and with the care appropriate for decorative glassware, hydroponic vases, sculptural vessels, and other delicate home décor.
2. Order Processing Time
Most orders are prepared for shipment within 1–3 business days after successful payment authorization.
Processing includes:
Confirming payment
Reviewing order information
Verifying product availability
Conducting basic quality checks
Preparing protective packaging
Generating shipping documentation
Transferring the parcel to the carrier
Business days generally exclude weekends and recognized public holidays at the applicable fulfillment location.
Orders placed after business hours, during weekends, or on public holidays normally begin processing on the next available business day.
During high-volume periods, promotional events, seasonal holidays, new product launches, or unexpected operational disruptions, processing may take longer. Where a material delay affects your order, we will make reasonable efforts to notify you using the contact information provided during checkout.
Processing time is separate from shipping transit time. The estimated 7–10-business-day delivery period generally begins after the order has been dispatched, not on the date the order was placed.
3. Order Confirmation
After completing checkout, you should receive an order confirmation email at the address provided with your purchase.
The confirmation normally includes:
Your order number
The products ordered
The billing and delivery details
The total amount paid
The selected shipping method
Relevant order information
Please review this email promptly.
Contact us immediately if you notice:
An incorrect shipping address
A misspelled recipient name
An incorrect product variation
The wrong quantity
A duplicate order
Any other order-related error
Although we will make reasonable efforts to correct an order before fulfillment, changes cannot be guaranteed once processing or packing has begun.
An order confirmation acknowledges that we received your order. It does not necessarily confirm that the order has been dispatched or that every item remains available. If we cannot fulfill an order, we may cancel the affected item and issue an appropriate refund.
4. Free Worldwide Standard Shipping
VaseMuse offers free standard shipping to eligible destinations worldwide.
Free standard shipping generally covers the basic delivery cost charged by our selected shipping service. It does not necessarily cover:
Optional express delivery
Priority handling
Remote-area surcharges imposed after dispatch
Customs duties
Import taxes
Brokerage charges
Government fees
Address correction charges
Storage fees caused by failure to collect a parcel
Charges resulting from an incorrect address supplied by the customer
When an optional paid delivery service is available, its price and estimated delivery period will be displayed at checkout.
The availability of shipping to a particular country or region may change because of carrier restrictions, legal requirements, trade restrictions, product limitations, emergencies, or operational conditions.
If checkout does not accept your destination, contact us before attempting to place the order.
5. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 business days after dispatch
This is an estimate rather than a guaranteed deadline.
The total time from placing an order to receiving it normally consists of:
Order processing: approximately 1–3 business days
Shipping transit: approximately 7–10 business days
Certain destinations may require additional time, particularly remote islands, rural areas, military addresses, territories, or locations with limited carrier service.
A delivery estimate may also be extended because of:
Customs inspection
Severe weather
Natural disasters
Carrier congestion
Public holidays
Transportation interruptions
Strikes or labor disputes
Government restrictions
Security procedures
Incorrect or incomplete addresses
Unsuccessful delivery attempts
Unexpected supply or fulfillment delays
High seasonal parcel volumes
VaseMuse does not intentionally delay shipments. When a parcel is in carrier possession, the carrier controls much of the transportation schedule.
6. Shipping Destinations
We aim to serve customers internationally wherever reliable delivery is reasonably available.
Certain products or destinations may be excluded because of:
Carrier size or weight restrictions
Import regulations
Sanctions or trade restrictions
Remote-area limitations
Safety requirements
Temporary service suspensions
Local postal limitations
Operational or fulfillment constraints
A product being visible on the website does not guarantee that it can be shipped to every destination.
We reserve the right to cancel an order when delivery is not reasonably possible. If payment has already been collected for a cancelled order, the affected amount will be refunded to the original payment method.
7. Shipping Carriers
VaseMuse may use postal operators, international logistics providers, regional couriers, local delivery partners, fulfillment services, or a combination of carriers.
The carrier used for an order may depend on:
The delivery country
Package dimensions
Product weight
Fulfillment location
Carrier capacity
Service availability
Estimated transit time
Tracking availability
Customs requirements
The carrier shown at checkout may not always be the final-mile delivery company. International shipments are sometimes transferred to a local postal or courier service after entering the destination country.
We may select or change the carrier when reasonably necessary to complete delivery. Customers generally cannot request a specific carrier unless the option is expressly presented at checkout.
8. Packaging and Product Protection
Many VaseMuse products are made from glass or feature delicate shapes, textured surfaces, wooden bases, narrow openings, sculptural curves, or decorative finishes.
We therefore take reasonable care to prepare orders using suitable protective materials, which may include:
Inner cartons
Cushioning
Foam
Bubble protection
Protective sleeves
Dividers
Reinforced outer packaging
Corner protection
Void-filling materials
The exact packaging may vary by product and fulfillment location.
Please open your parcel carefully. Avoid using a knife or sharp object deeply through the package, as this may damage the product.
Retain all packaging materials until you have inspected the order. Photographs of the box, shipping label, internal packaging, and product may be needed if you report transit damage.
Where practical, we seek packaging choices that balance product protection with unnecessary material reduction. However, safe transport of fragile items remains our priority.
9. Split Shipments
An order containing multiple items may be divided into separate shipments.
This can occur when:
Products are stored at different fulfillment locations
One item becomes available before another
Package size or weight requires separate parcels
Different products require different packaging
Carrier restrictions apply
If your order is split, you may receive more than one shipping confirmation or tracking number.
Separate parcels may arrive on different days. Receiving only part of the order does not necessarily mean the remaining items are missing.
You will not be charged additional standard shipping fees because VaseMuse divided an order into multiple eligible shipments.
10. Tracking Information
When tracking is available, we will send a shipping confirmation email containing the tracking number or tracking link.
Tracking information may take 24–72 hours after dispatch to become active in the carrier’s system. A temporary lack of scans does not necessarily mean the parcel has stopped moving.
International tracking may show limited updates while a parcel:
Travels between countries
Waits for customs processing
Transfers between carriers
Moves through a local delivery network
If the tracking status has not changed for several business days, contact us and include your order number. We will review the available information and, where appropriate, contact the shipping provider.
Tracking estimates displayed by carriers are informational and may change during transit.
11. Accurate Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please include, where applicable:
Full recipient name
Street number and street name
Apartment or unit number
City
Province or state
Postal or ZIP code
Country
Telephone number
Any delivery details needed by the carrier
VaseMuse is not responsible for delivery problems caused by inaccurate, incomplete, outdated, or incorrectly formatted information submitted by the customer.
If you discover an error, contact us immediately at support@VaseMuse.store.
We may be able to update the address before dispatch. Once the package has entered the carrier network, changes may no longer be possible and may involve additional fees.
A request to redirect a parcel is not guaranteed.
12. Delivery Attempts
The carrier may:
Leave the package at the delivery address
Place it in a mailbox or parcel locker
Deliver it to a reception desk
Leave it with an authorized person
Take it to a collection point
Attempt delivery again
Request a signature
Follow local delivery practices
Customers are responsible for monitoring tracking and collecting parcels within any deadline imposed by the local carrier.
If a parcel is not collected, it may be returned to the sender, destroyed, abandoned, or subject to storage charges depending on local rules.
When delivery is unsuccessful, please contact the carrier promptly using the tracking information provided.
13. Safe Delivery Locations
Where local carrier practices allow unattended delivery, the parcel may be left in a location considered safe by the driver.
Customers should ensure that the delivery address is secure and accessible.
When available, you may choose:
A staffed business address
A secure parcel locker
A reception desk
A trusted household address
A carrier collection point
VaseMuse is not responsible for theft or loss after the carrier has provided reliable confirmation that the package was delivered correctly, except where applicable law requires otherwise.
If you believe a delivered parcel is missing, check:
Around the entrance
With household members
With neighbors
At reception or building management
Inside parcel lockers
At the local post office or pickup point
Then contact the carrier and VaseMuse promptly.
14. Customs, Duties and Import Taxes
International orders may be reviewed by customs authorities in the destination country.
Depending on the destination and checkout configuration, duties and import taxes may be collected during checkout or requested by the carrier or customs authority before delivery. Shopify supports the collection of applicable duties and import taxes at checkout when properly configured.
Unless the checkout page expressly states that duties and import taxes are included, customers are responsible for any customs duties, import taxes, brokerage fees, handling fees, or government charges assessed by the destination country.
These charges are not controlled by VaseMuse and are not part of our free standard shipping offer.
Customs charges may depend on factors such as the destination, declared value, product classification, country of origin, and local rules. Shopify notes that tariffs can depend on information including the HS code, country of origin, customs valuation, and shipping destination.
We cannot mark a commercial order as a gift or intentionally declare a false value to avoid customs charges.
Failure to pay applicable fees may result in delay, return, abandonment, or disposal of the shipment.
15. Customs Delays
Customs processing is controlled by government authorities and is outside our direct control.
A parcel may be held for:
Routine inspection
Documentation review
Tax assessment
Product classification
Security screening
Identity confirmation
Payment of duties
Local compliance requirements
A customs delay does not automatically mean the parcel is lost.
Customers should respond promptly to legitimate requests from the carrier or customs authority. Failure to provide requested information may prevent delivery.
The standard 7–10-business-day estimate may not include unusually long customs processing.
16. Damaged Packages and Products
Inspect your order as soon as possible after delivery.
If the outer package appears heavily damaged, photograph it before opening. Then carefully inspect the product.
Contact us promptly if the item arrives:
Cracked
Broken
Chipped
Shattered
Scratched
Bent
Incomplete
Incorrect
Otherwise materially damaged
Please provide:
Your order number
A description of the issue
A photograph of the complete product
Close-up photographs of the damage
A photograph of the outer package
A photograph of the shipping label
Photographs of the internal packaging
Do not discard the product or packaging until we have reviewed your claim.
Confirmed damaged or incorrect orders will be handled under our Return & Refund Policy. Depending on the circumstances, we may provide a replacement, refund, replacement component, or another appropriate solution.
17. Lost Shipments
A package is not automatically considered lost merely because tracking has not updated for several days or because it has passed the initial delivery estimate.
Before opening a loss investigation, we may ask customers to:
Confirm the shipping address
Check with household members
Check with neighbors
Contact building management
Check safe locations
Contact the local carrier
Allow a reasonable additional delivery period
If the parcel appears genuinely lost, contact us at support@VaseMuse.store.
We may submit an investigation or claim with the carrier. Carrier investigations can take time, and we appreciate your patience while the matter is reviewed.
When loss is confirmed, we may issue a replacement or refund, subject to availability, applicable law, and the circumstances of the order.
18. Delivered but Not Received
When tracking shows “delivered” but the parcel cannot be found, contact the carrier promptly and ask for delivery details.
Carriers may have access to information such as:
Delivery location
Time of delivery
Driver notes
Photographic proof
GPS confirmation
Pickup-point details
You should also notify VaseMuse promptly so that we can document the matter.
We will review each claim reasonably. A refund or replacement is not guaranteed when the carrier has reliable proof of correct delivery, but mandatory consumer rights remain unaffected.
19. Refused Shipments
Please do not refuse a package unless our support team instructs you to do so.
A refused parcel may be:
Returned at additional cost
Held by customs
Abandoned
Destroyed
Subject to carrier charges
If you no longer want an order, accepting delivery and following our authorized return procedure is usually the safest option.
Refunds for refused shipments may be delayed until the package is returned and inspected. Unrecoverable customs, storage, return, or premium shipping costs may be deducted where permitted by law.
20. Undeliverable and Returned Packages
A package may be returned to us because of:
An incomplete address
An incorrect postal code
A missing unit number
An unknown recipient
Failure to collect
Repeated failed delivery attempts
Customs refusal
Import restrictions
A damaged shipping label
When a package is returned, we will review the circumstances and contact the customer where possible.
Depending on the situation, we may offer:
Reshipment
An address correction
A refund for eligible merchandise
Another reasonable solution
Additional shipping or address-correction costs may apply when the return resulted from incorrect information supplied by the customer.
No additional standard shipping charge will apply when the error was caused by VaseMuse.
21. Order Changes and Cancellations
Contact us immediately if you wish to change or cancel an order.
We will make reasonable efforts to assist before fulfillment, but changes cannot be guaranteed after:
Processing begins
A shipping label is created
The parcel is packed
The order is transferred to the carrier
If the order has already shipped, it must normally be handled under our Return & Refund Policy after delivery.
We cannot guarantee that changes requested by social media message, review, or another unofficial channel will be seen before dispatch. Emailing support@VaseMuse.store is the recommended method.
22. Shipping Delays
Although we work to provide a dependable service, delays occasionally occur.
VaseMuse is not responsible for delays caused by events outside our reasonable control, including:
Extreme weather
Natural disasters
War or civil disturbance
Government action
Public-health emergencies
Cybersecurity incidents
Carrier system failures
Port congestion
Transportation shortages
Labor disruptions
Customs inspection
Flight cancellations
Road closures
Unexpected demand
We will make reasonable efforts to provide updates when meaningful information is available.
A delayed package does not automatically qualify for a refund while it remains in active transit. Customers retain any rights available under applicable law.
23. Preorders and Backorders
A product offered as a preorder or backorder may have a shipping schedule different from our standard processing period.
The estimated dispatch date should be displayed on the product page, during checkout, or in the order confirmation.
When an order includes both available and preorder items, we may:
Hold the entire order until all items are available
Ship available products separately
Contact the customer with options
Preorder dates are estimates and may change because of production or transportation conditions.
24. Shipping Restrictions
Certain products may not be deliverable to every region.
We may decline or cancel shipping to:
Carrier-restricted destinations
Sanctioned regions
Locations affected by emergencies
Addresses with repeated delivery failures
Countries that prohibit the relevant goods
Locations where reliable tracking is unavailable
Freight-forwarding addresses that create unreasonable risk
We reserve the right to request address verification before dispatch.
25. Freight Forwarders and Reshipping Services
Customers who use a freight forwarder, package consolidation service, export agent, hotel, temporary address, or reshipping company do so at their own risk.
Our delivery obligation may be considered completed when the package reaches the address entered at checkout.
VaseMuse may not be responsible for loss, damage, repackaging, delay, customs issues, or additional handling after the parcel has been accepted by a third-party forwarding service.
26. Gifts
Gift orders are shipped according to the same processing and delivery terms as other orders.
Delivery by a specific birthday, holiday, wedding, or event date is not guaranteed unless an expressly guaranteed service is offered and selected.
We recommend ordering well in advance of important occasions.
Prices may appear on customs documentation when legally required, even when an order is intended as a gift.
27. Customer Responsibilities
To support successful delivery, customers agree to:
Provide accurate contact and address information
Monitor tracking updates
Respond to carrier or customs requests
Pay applicable import charges
Collect parcels promptly
Inspect orders after delivery
Report problems without unreasonable delay
Follow return instructions when applicable
VaseMuse will provide reasonable support, but successful delivery also depends on customer cooperation.
28. Policy Updates
We may update this Shipping Policy to reflect changes in:
Carrier services
Fulfillment processes
Shipping destinations
Delivery estimates
Customs practices
Shopify functionality
Business operations
Legal or regulatory requirements
The latest version will be published on VaseMuse.store with a revised “Last Updated” date.
Changes generally apply to orders placed after the revised policy becomes effective, unless applicable law requires otherwise.
29. Contact Us
For shipping questions, tracking assistance, address corrections, damaged-order reports, or delivery concerns, please contact:
VaseMuse
Business Address
1252 Rue d'Érié
Québec, QC G3J 0E9
Canada
Phone
(289) 788-5204
When contacting us about an existing order, include your full name and order number so that we can assist you efficiently.
At VaseMuse, our approach to delivery reflects the same values that guide our Japandi-inspired collection: clarity, care, simplicity, and respect for the details that make a home feel complete.
This Shipping Policy is a general Shopify-oriented business template and does not constitute legal advice. It should be reviewed and adjusted by a qualified legal professional to reflect the store’s actual fulfillment process, applicable consumer laws, tax arrangements, and international shipping practices.